Common Issues
The plugin does not detect the country
Last Updated: 1 April, 2025The most frequent causes related to this issue are: You did not add the MaxMind license WooCommerce uses the free MaxMind GeoIP database to determine the correct customer location. For WooCommerce can download the MaxMind database periodically, you have to set a free MaxMind license key. Go to WordPress Dashboard > WooCommerce > Status and...
I’m testing, but it does not work
Last Updated: 1 April, 2025“It’s not working” is very general :) but here are some tips that could help you: Check the plugin works. Firstly, does the test on the checkout page display the expected prices? The test on the checkout page is the best way to check if the plugin works. Cache plugins. The most common issue is...
Prices entered with tax show a wrong value in the front-end
Last Updated: 1 April, 2025If the WooCommerce option Prices entered with tax is set to “I will enter prices inclusive of tax”; when you set a price for a product, you are setting the price including the taxes of your shop base country. This rule includes the prices for your pricing zones. WooCommerce will adjust the price by subtracting...
PayPal disappeared from the checkout page
Last Updated: 1 April, 2025WooCommerce disables automatically PayPal in the checkout page when PayPal does not support the currency. Check that the currency you are testing is supported by PayPal. The following list contains the currencies supported by PayPal: PayPal Multi-currency Support List
A payment gateway is not available for a currency/country
Last Updated: 1 April, 2025Check that the payment gateway supports payments in this currency. WooCommerce disables the not available payment gateways (for example, when the payment gateway does not support the currency) Price Based on Country for WooCommerce requires a payment gateway that supports the currencies in which you want to work. For example, if you’re going to work...
I’m using the AliDropship plugin, and I have issues with the prices
Last Updated: 1 April, 2025Verify you have to disable the multi-currency option of the AliDropship Woo Plugin. Go to AliDropship Woo > Settings > General and disable the currency switcher option.
The MaxMind GeoIP Database does not exist
Last Updated: 1 April, 2025WooCommerce needs the MaxMind GeoIP database for its Geolocation function. WooCommerce downloads the MaxMind GeoIP database automatically, but if for some reason, WooCommerce can’t download it you have to upload the MaxMind GeoLite database to your server manually: Visit the GeoLite2 database page. Click on sign up for a GeoLite2. Create your account on MaxMind...